Upon receipt of instructions, we contact the client to discuss the matter and clarify instructions if necessary. The file is then allocated to the best suited investigator. We promptly contact the relevant parties, identify ourselves and our purpose and arrange suitable times for interviews.
During preliminary telephone contact with the various parties, we try to establish each individual's role in the matter and the general information they have to offer. Detailed notes are taken and in many cases statements can be partially prepared in advance so that the time taken at interview is minimised. We gather all available relevant information to enable our clients to make an informed decision on liability. We liaise with the client after each interview and can forward each statement or record of interview as they are obtained if required.
We engage male and female investigators. Female Claimants are often more comfortable with female investigators, particularly if the matter is of a sensitive nature.
Depending on the circumstances or clients preference, interviews are recorded by either narrative statement which is dated, signed and witnessed once the interviewee has read and agreed with its content, or record of interview which are digitally recorded in a question and answer format. The recorded interview is then transcribed. Digital audio files are retained as the primary evidence.
Factual investigations are conducted thoroughly but cost effectively and interviews are grouped wherever possible, to reduce costs. Our reports are concise and designed to be an easy read of the facts with a concise summary, and a brief review of the information interviewees had to contribute. We do not state opinion in reports.
GCI has training programs in place for investigators to continuously refine and improve techniques and standards. Adherence to company standards is monitored and managed. GCI manuals provide guidelines, strategies, advice and company policy.